Case Study

How a Global Manufacturing Company Built Zero-Trust Software Deployment with Itential

A growing manufacturing workforce spread across global plants needed faster, more secure software deployment – without expanding the network team or compromising zero-trust controls. Itential orchestrated the full ServiceNow-to-device workflow end-to-end.

Challenge

1,600+ ServiceNow tickets a year for software deployment overwhelmed a small team reliant on specialist skills.

Solution

End-to-end orchestration of the software deployment workflow from ServiceNow request to secure device provisioning.

Why Itential

Multi-system integration across ServiceNow, Cisco ISE, InfoBlox, AD, and SCCM with no required engineer retraining.

The Challenge

1,600+ Tickets a Year & Specialists at the Center of Every One

A global manufacturing company with a growing workforce and plants worldwide depended on scattered automation scripts to onboard employees, offboard them, and deploy software to new machines. The network services team was buried under 1,600+ ServiceNow tickets a year, and every request leaned on specialists in Cisco ISE, InfoBlox, AD, and SCCM. Manual processes were too slow to meet SLAs, too error-prone to maintain zero-trust controls, and impossible to scale. Writing more individual scripts wasn’t the answer – they needed end-to-end orchestration.

Where Manual Service Requests Broke Down

Three structural gaps made it impossible to keep up – or to keep zero-trust controls intact at scale.

Specialist Bottlenecks

Every onboarding, offboarding, and software request routed through a small group of subject-matter experts in Cisco ISE, InfoBlox, AD, and SCCM.

Script Sprawl Couldn’t Scale

Point automation scripts solved individual tasks but couldn’t be stitched into end-to-end service delivery.

Zero-Trust Controls at Risk

Manual provisioning created opportunities for human error that put compliance and zero-trust posture at risk.

It was an impossible task to keep up with the network change requests coming in. Our team knew we had to find a new way to scale – and fast.

Network Engineer

Global Manufacturing Company

They didn’t need another point script – they needed a platform that could orchestrate the entire deployment workflow across every system involved.

Why Itential

Why They Chose Itential

Facing a flood of ServiceNow requests and a shrinking pool of specialist time, the team needed orchestration that could connect ServiceNow, Cisco ISE, InfoBlox, AD, and SCCM — without ripping out the scripts and tools they already depended on. Itential delivered on every requirement.

A SaaS Orchestration Platform That Connected Every System

The team needed end-to-end orchestration across ServiceNow, Cisco ISE, InfoBlox, AD, and SCCM – without forcing specialists to learn new tools. Itential delivered.

Explore the Platform

1,000+ Open Source Integrations

Native integrations with ServiceNow, InfoBlox, and Cisco ISE, plus auto-generated integrations for bespoke in-house systems.

Low-Code Workflow Canvas

Reusable drag-and-drop assets let the team compose end-to-end orchestrations without forcing engineers into custom development.

Onboard Existing Scripts

Itential Gateway brought their existing PowerShell scripts into orchestrated workflows instead of forcing a rewrite.

Modular Automation Libraries

Reusable orchestration assets that scale across teams and new use cases.

SaaS Delivery

Cloud-delivered platform with ease of deployment and management as the infrastructure evolves.

The Solution

From ServiceNow Click to Zero-Trust Provisioned Device

With Itential, the team built one orchestration that handles the full software deployment lifecycle – from a self-service request in ServiceNow to a secure, ready-to-use device.

Self-Service in ServiceNow

IT employees request software deployments directly from the ServiceNow portal – a cloud-like experience powered by Itential’s API integration.

Zero-Trust Enforced by Workflow

Cisco ISE and InfoBlox integrations ensure every automated provisioning step honors zero-trust access controls.

PowerShell + SCCM, Orchestrated

Existing PowerShell scripts are wrapped into the larger workflow via Itential Gateway, with AD and SCCM coordination handled automatically.

Reusable Across Use Cases

The same modular orchestration assets are being applied to new ServiceNow-driven workflows and Golden Configuration management.

We would have never been able achieve zero trust networking without the help of Itential. Their platform’s robust and flexible integration capabilities are what set them apart, providing our team with the tools they need to orchestrate entire processes in our own ecosystem.

Senior Network Director

Global Manufacturing Company

The Outcome

Zero-Trust Software Deployment, Fully Automated

Eliminating manual intervention from the software deployment workflow gave the network team back hundreds of hours, while strengthening zero-trust controls and unlocking new self-service capabilities.

834

Hours Saved Per Year

Manual time eliminated from software deployment alone.

1,670

Tickets Automated in One Year

ServiceNow software deployment requests fulfilled end-to-end.

Mins

Time to Provision a New Device

Down from days of manual specialist work.

Zero

Trust Gaps Across Automated Requests

Every automated workflow honors Cisco ISE and InfoBlox controls.

Specialist Capacity Returned to the Business

With routine deployment handled by orchestration, ISE, InfoBlox, AD, and SCCM specialists are freed up for higher-value work – and the team is using the same modular building blocks for Golden Config and more ServiceNow use cases.