The latest Gartner Predicts report makes it clear: AI agents are moving beyond chat and copilots into real infrastructure operations. Gartner predicts AI will evolve “from tools that assist humans to platforms that replace manual effort for complex workflows.”
As agentic AI takes on planning, decision-making, and execution of complex tasks, infrastructure and operations (I&O) teams must prepare for a future where autonomy increases, human involvement decreases, and governance becomes non-negotiable.
Download the report to understand what Gartner predicts is coming next, and what enterprise teams must do now to adopt AI agents safely and at scale.
I&O leaders are under pressure to deliver faster, safer infrastructure outcomes with fewer resources. But tool sprawl, manual processes, and fragmented automation keep teams stuck in reactive work. Gartner predicts a major shift as AI agents take on more responsibility for planning, execution, and continuous optimization across infrastructure operations.
The impact will be profound. Teams will need to evolve from “operators who do tasks” to “leaders who supervise systems,” while building governance frameworks that ensure agents behave reliably, securely, and transparently.
Gartner’s message is clear: agentic AI will change the way infrastructure work gets done, and enterprises that prepare early will gain advantage in speed, resilience, and cost efficiency.
By 2029, 70% of enterprises will deploy agentic AI as part of IT infrastructure operations, up from less than 5% in 2025.
Agentic AI cannot s쳮d in enterprise infrastructure operations without a way to connect agent decisions to real execution, while maintaining guardrails, approvals, and visibility. This requires AI infrastructure tools and platforms to orchestrate your AI agents.
Autonomy is increasing. So must orchestration, governance, auditability, and lifecycle control.
Gartner predicts AI agents will take on planning and execution for complex infrastructure tasks. But as autonomy increases, organizations will require stronger operational control and governance to ensure safety, compliance, and predictable outcomes.
That is where Itential FlowAI fits: the orchestration layer that connects AI-driven intent to real infrastructure execution across hybrid environments, with enterprise-grade governance.
FlowAI brings agentic orchestration to infrastructure operations, enabling teams to translate natural language intent into governed workflows that execute across network, cloud, ITSM, and security systems.
This aligns with Gartner’s prediction that I&O’s interaction model will shift from scripts and CLI to a combination of “prompt engineering, policy definition, and workflow orchestration.”
From I&O leaders to platform and automation teams, Itential is the orchestration foundation for adopting agentic operations faster, safer, and with control.
Gartner, Predicts 2026: AI Agents Will Transform IT Infrastructure and Operations, Cameron Haight, Ashish Banerjee, Joe Antelmi, Jonathan Forest, Chandra Mukhyala, 4 December 2025.
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