According to the 2024 Gartner Hype Cycle for I&O Automation report, “Automation and orchestration remain foundational to delivering reliability, efficiency and productivity.” The report further states that “automation is the engine that accelerates delivery of business value and that infrastructure and operations (I&O) leaders must view automation as a core capability that optimizes their capacity to deliver high-velocity, high-efficiency and high-performance services to their stakeholders.” The growing integration of Generative AI, cloud services, DevOps, and platform engineering represents a shift towards an “automation-first” approach, driving a need for broader infrastructure orchestration to deliver services that meet user needs. Modern infrastructure services are more complex, requiring a modern operational paradigm where infrastructure teams transition from automating tasks to orchestrating complex workflows. I&O leaders must adopt solutions that enable the creation of standardized, repeatable, scalable processes to accelerate and optimize infrastructure delivery, mitigate risk, and enable autonomy.
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