Itential Named a Representative Vendor in the 2025 Gartner® Market Guide for Infrastructure Automation & Orchestration Tools

ATLANTA, May 14, 2025 — Itential, the cloud-native leader in network and infrastructure orchestration, today announced its recognition as a Representative Vendor in the 2025 Gartneru00ae Market Guide for Infrastructure Automation and Orchestration Tools. This marks the second consecutive time Itential has been recognized in this category, reflecting the company’s continued leadership in helping enterprise infrastructure teams unify automation, streamline delivery, and scale through orchestration.

The recognition follows Itential’s inclusion in the 2025 Gartner Market Guide for Network Automation Platforms, validating the company’s broader platform approach across both network and infrastructure domains.

Infrastructure Delivery Is Evolving — and Orchestration Is Now a Requirement

The 2025 Gartner report highlights a growing need for orchestration as automation efforts stall under the weight of complexity, tool sprawl, and underutilized AI capabilities. Despite years of investment, only 23% of organizations have integrated automation into service delivery. Many remain limited by what Gartner calls “islands of automation” — fragmented tools and disconnected scripts that prevent scalable, standardized infrastructure. To overcome this, Gartner recommends platforms that unify workflows across provisioning, configuration, and operations, support hybrid environments, and enable infrastructure to be delivered as a product. As GenAI and agentic automation gain traction, orchestration will play a critical role in operationalizing AI-driven actions with governance, consistency, and control.

Why Orchestration Platforms Are Essential for the Next Era of Infrastructure

The Gartner report confirms a critical evolution in how infrastructure must be delivered: not as a collection of automations, but as a product. Teams can no longer rely on disconnected tools or homegrown scripts that don’t scale. As platform engineering practices mature and GenAI becomes embedded in IT operations, organizations need a platform that unifies execution, orchestrates across domains, and enables self-service consumption of infrastructure. Itential supports this shift with a cloud-native platform purpose-built to operationalize automation at scale:

• Orchestration Layer for End-to-End Infrastructure Workflows: Itential allows teams to rapidly design, orchestrate, and govern full-lifecycle workflows across provisioning, configuration, change, compliance, and remediation — spanning on-prem, cloud, and edge environments.
• Unified Execution Across CLI, APIs, & AI: Whether your teams use Ansible, OpenTofu, custom Python, or AI-generated actions, Itential provides a consistent, secure execution framework that integrates with your existing investments — not replaces them.
• Integration Across the Full IT Ecosystem: Itential connects infrastructure automation with ITSM, CMDBs, CI/CD, observability, and telemetry systems to ensure automation is triggered, tracked, and governed across your broader IT operations.
• Enablement of Platform Engineering & Self-Service Delivery: By exposing reusable workflows through APIs or portals, Itential helps teams deliver infrastructure as a product — modular, policy-aware, and accessible to internal developers and consumers.
• AI-Driven Orchestration with Governance & Control: Itential serves as the connective layer between AI and real-world execution, enabling organizations to translate AI-generated actions into orchestrated, compliant, and context-aware outcomes.

Only Itential brings together orchestration, automation execution, and integration in a unified platform — giving I&O and platform teams the power to shift from fragmented scripts to productized, self-service infrastructure delivery. To access a complimentary copy of the Gartner Market Guide for Infrastructure Automation and Orchestration Tools, click here. To take a test drive of the Itential Platform and learn more, click here.

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