Rapidly deliver network infrastructure service requests with cloud-like efficiency. The Itential ServiceNow App, available free in the ServiceNow Store, lets any ServiceNow user or Flow trigger governed Itential automations directly. Turn network engineering backlogs into self-service catalog items any team can consume.
Network teams spend hours processing requests that should take seconds. VLAN provisioning. Firewall rule updates. Site onboarding. Every one of those requests goes through a ticket queue, waits for a network engineer, and gets executed manually. The Itential ServiceNow App, available free in the ServiceNow Store, puts those operations directly into the ServiceNow service catalog. Any team can request infrastructure, the workflow executes automatically, and the record closes with execution evidence before anyone has to get involved.
IT organizations have made enormous investments in ServiceNow to streamline IT processes. But infrastructure changes still require a network engineer to execute them manually. App teams, DevOps teams, and end users submit requests through ServiceNow and wait. The network team processes the backlog. Nothing is self-service because nobody has exposed infrastructure automation to the catalog in a way that any team can safely use.
ServiceNow enables self-service for software, cloud resources, and IT services. Infrastructure changes, VLANs, firewall rules, device provisioning, still require network engineering involvement for every request.
Engineers spend significant time processing change requests that are repetitive, well-understood, and could run automatically. That backlog prevents them from working on higher-value automation and architecture.
Without the app, exposing a new Itential automation in ServiceNow requires custom API integration code, ServiceNow development expertise, and ongoing maintenance. Teams that want to add new capabilities are blocked by integration complexity.
The Itential ServiceNow App turns your existing ServiceNow investment into a self-service surface for infrastructure. Network teams publish governed Itential automations directly into the ServiceNow catalog. ServiceNow users and Flows call them immediately. Every execution governed, every result returned to the record.
With the Itential ServiceNow App, IT organizations present governed network and infrastructure workflows directly in the Now Platform, letting any ServiceNow user complete IT service requests with cloud-like efficiency, no custom integration code or ServiceNow development required.
Replace ticket queues with self-service catalog items. New infrastructure requests complete in minutes instead of days, with no engineering bottleneck.
Install free from the ServiceNow App Store. Publish new automations from Itential and they appear in ServiceNow automatically, no ServiceNow development, no ongoing maintenance burden.
Every automation execution captured in both ServiceNow and the Itential Platform. RBAC controls access. Audit trails accessible from either system, with full attribution.
The Itential ServiceNow App, available free in the ServiceNow Store, connects ServiceNow to the Itential Platform without custom code. Network teams publish workflows directly into the ServiceNow catalog. ServiceNow users and Flows call them immediately. Every execution governed, every result returned to the record.
Network teams publish Itential automations directly into the ServiceNow service catalog from the Itential Platform. Dynamic discovery means newly published automations appear in ServiceNow automatically, no custom ServiceNow development required. Any team with catalog access can request infrastructure the moment it’s published.
Embed Itential automation capabilities directly into ServiceNow Flow Designer. ServiceNow Flows can query network inventory and operational data, qualify resource availability for new services or sites (ports, VLANs, IP addresses), and provision multi-domain network infrastructure as part of a larger IT request process, all as native Flow actions without leaving the ServiceNow platform.
NetOps, DevOps, application teams, and end users submit infrastructure requests through the ServiceNow catalog. Input validation via JSON schema ensures every request is complete before it executes. RBAC controls which users can run which automations. Every execution is logged with a full audit trail accessible from both ServiceNow and the Itential Platform.
FlowAgents that execute infrastructure remediation create ServiceNow change or incident records as governed workflow steps, update them with execution details at each stage, and close them with full execution evidence when the action is complete. AI-driven infrastructure operations leave a complete, auditable ITSM footprint without human intervention.
Install from the ServiceNow App Store in minutes using the same process as any other ServiceNow app. No custom integration code, no ongoing maintenance burden, no ServiceNow development expertise required.
Newly published Itential automations appear in the ServiceNow catalog automatically. Network teams publish once from the Itential Platform. ServiceNow catalog owners see them immediately, with no manual sync or catalog configuration.
Embed governed infrastructure capabilities directly into ServiceNow Flows: query network inventory, validate resource availability, provision services, check execution status. Infrastructure as a native ServiceNow Flow step.
Control which ServiceNow users can access which automations from the Itential Platform. Review full execution audit logs from ServiceNow or Itential. Every automation execution attributed, timed, and logged immutably.
From network engineers publishing automations to ServiceNow admins managing Flows to IT leadership measuring outcomes, the Itential ServiceNow App gives every team faster, governed delivery of infrastructure services.
Itential is the agentic infrastructure operations platform, connecting AI reasoning to deterministic execution across network, cloud, and IT systems. With the Itential ServiceNow App installed from the App Store, ServiceNow users and Flows call governed Itential automations directly — turning the service catalog into a self-service surface for infrastructure operations, all backed by a single policy-governed engine. Every action validated. Every change attributed. Human approval enforced wherever you define it.
Dynamic Catalog Publishing
Network teams publish automations from the Itential Platform and they appear in the ServiceNow service catalog automatically, with no custom development, manual sync, or ServiceNow expertise required.
Itential Actions for Flow Designer
Embed governed infrastructure capabilities directly into ServiceNow Flows: query network inventory, validate resource availability, provision multi-domain services, and check execution status as native Flow actions.
Multi-Domain, Multi-Tool Orchestration
Coordinate ServiceNow alongside Cisco, Juniper, Arista, AWS, and Azure, natively running Ansible, Python, Terraform, and OpenTofu without rework.
ServiceNow is the platform of platforms for enterprise IT — running the world’s ITSM, ITOM, GRC, and service catalog processes across application, infrastructure, and end-user teams. The service catalog is where employees, application teams, and operations teams already go to request what they need, and Flow Designer is where ServiceNow teams compose the processes behind those requests. The Itential ServiceNow App, installed free from the App Store, makes governed infrastructure automations available natively in both.
Service Catalog as the Self-Service Front Door
The ServiceNow service catalog gives every team in IT a single place to request infrastructure, applications, and services — the natural home for self-service network operations, once they’re exposed there.
Flow Designer for Composable IT Processes
Flow Designer lets ServiceNow teams build cross-functional IT processes without code, and Itential Actions plug in as native Flow steps so infrastructure provisioning becomes part of any larger workflow.
Open API Architecture & App Store Ecosystem
ServiceNow’s App Store and APIs make it possible to add new capabilities — like the Itential ServiceNow App — without custom integration code or ServiceNow development expertise.
The Itential ServiceNow App is available free in the ServiceNow App Store. When installed in ServiceNow, it connects to the Itential Platform and lets ServiceNow users and Flows call governed Itential automations directly. Network teams publish automations from the Itential Platform and they appear in the ServiceNow service catalog immediately. Any ServiceNow user with the appropriate role can run infrastructure automations without opening a ticket to network engineering.
The App is installed in ServiceNow and lets ServiceNow initiate calls to Itential. The Adapter is installed in the Itential Platform and lets Itential initiate calls to ServiceNow. They are complementary. Most organizations use both: the App for self-service catalog requests, and the Adapter for end-to-end change management where Itential manages the full ITSM record lifecycle. The App is available free in the ServiceNow Store.
Itential Actions are pre-built capabilities that can be embedded directly into ServiceNow Flows. They let ServiceNow teams query network inventory and operational data, validate resource availability for new service or site requests, provision network infrastructure as part of a larger IT process, check the status and results of running automations, and dynamically list available Itential automations. All of this happens natively inside ServiceNow Flow Designer without custom API code.
In the Itential Platform, service accounts are created and granted access to specific automations. Those accounts are used by the ServiceNow App to authenticate. RBAC in the Itential Platform controls which automations are accessible to which ServiceNow users or service accounts. ServiceNow administrators can also control which users have the Itential services role that grants access to the catalog items. Every execution is logged in both platforms with full attribution.
No. The Itential Platform can operate behind a firewall. The ServiceNow App supports MID Server deployments for environments where the Itential Platform is not directly accessible from the ServiceNow cloud instance. Network connectivity must be available between the ServiceNow instance and the Itential Platform, either directly or via MID Server.
VLAN provisioning and port configuration for new sites or applications. Firewall rule requests from application and security teams. Software upgrade initiation for Cisco IOS or Arista EOS devices. Compliance validation requests from audit and GRC teams. Cloud resource provisioning as part of application onboarding flows. The Multinational Biotech customer story describes how one organization achieved global self-service networking across its entire infrastructure estate using this pattern.
See how the Itential ServiceNow App lets any ServiceNow user or Flow trigger governed Itential automations directly. Input validation, RBAC, and a full audit trail on every execution.
