Itential Named a Representative Vendor in the 2025 Gartner® Market Guide for Network Automation Platforms

ATLANTA, April 16, 2025 — Itential, the cloud-native leader in network automation and orchestration, today announced its recognition as a Representative Vendor in the 2025 Gartneru00ae Market Guide for Network Automation Platforms. This marks the company’s fifth consecutive inclusion and comes at a critical moment as enterprise IT and network leaders are being called to evolve their automation strategy — or risk falling behind.

The 2025 Gartner report highlights the growing urgency to address this challenge. Despite years of investment, 67% of enterprise network activity remains manual — slowing change, increasing operational risk, and limiting agility. Many organizations remain trapped in “automation islands,” a term Gartner uses to describe the fragmented toolchains and disconnected scripts that make it difficult to automate end-to-end network services. To move beyond this fragmentation, Gartner recommends that leaders shift from task-based tooling to platforms that unify workflows across network, cloud, and IT systems. By extending automation beyond configuration into change, incident, and compliance — and by integrating with existing tools and data — enterprises can scale their efforts and unlock operational efficiency.

How Platforms Solve for Skills, Silos, & Scale

The Gartner report reinforces a challenge many enterprises already face: automation efforts are being slowed by fragmented tools and disconnected teams. Most rely on a mix of homegrown scripts, domain-specific platforms, and manual processes that operate in isolation. Gartner writes, “The usage of multiple tools creates fragmentation, or silos/islands of automation, that makes it difficult to automate an end-to-end network service.” Itential directly supports the recommendations outlined in the report with a platform purpose-built to operationalize automation at scale:

• Unified Execution Across All Automation Techniques Itential provides a consistent, secure framework to execute automation across CLI, APIs, and AI-driven MCP — supporting teams wherever they are in their journey.
• Orchestration Layer for End-to-End Workflows Itential enables teams to rapidly design and build integrated workflows using a low-code visual designer, supporting the full automation lifecycle — from provisioning and validation to compliance, incident remediation, and rollback — across hybrid, multi-vendor environments.
• Integration with the Broader IT Ecosystem Out-of-the-box integrations with ServiceNow, cloud platforms, telemetry, CMDBs, and other enterprise systems ensure automation extends beyond the network into broader IT operations.
• Support for AI-Driven Automation & Orchestration Itential seamlessly integrates AI and AIOps tools with network automation and orchestration, ensuring that AI-powered intelligence translates into real, safe, and scalable network actions.

Only Itential combines automation execution, orchestration, and integration in a cloud-native, modular platform — giving enterprises the ability to scale network automation across increasingly complex environments without starting from scratch. To access a complimentary copy of the Gartner Market Guide for Network Automation Platforms, click here. To take a test drive of the Itential Platform and learn more, click here.

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